CUSTOMER SERVICE AGENT - JOB DESCRIPTION

Job Summary

We're searching for a Customer Service Agent to join our organization. This role is the first point of contact for many of our clients and is primarily focused on providing exceptional phone support, building trust, and helping clients get the right solution scheduled. The role will flex with the needs of the business throughout the year, with some seasons requiring heavier phone activity and others allowing for greater administrative and operational support. Success requires a positive attitude, strong communication skills, adaptability, accuracy, and the ability to manage changing priorities while keeping the client experience at the center of every decision.

Primary Responsibilities

Client Phone Support

• Answer incoming client calls professionally and create a positive, reassuring experience from the first interaction
• Listen to client needs, ask effective questions, and determine the appropriate next step or department to support the client
• Schedule, reschedule, and confirm service and maintenance appointments accurately
• Perform outbound calls for appointment confirmations, follow-up, scheduling, membership needs, and company initiatives
• Build value and strengthen client relationships through clear, confident, and empathetic communication
• Accurately document client interactions, account information, appointment details, and next steps in company systems

Administrative & Operational Support

• Provide administrative support across the organization based on current business needs and seasonal priorities
• Assist with data entry, reporting, document preparation, account updates, communications, and other administrative tasks
• Support dispatching, debriefing, Sales Lead Coordination, and other operational functions when needed
• Assist with special projects, process improvements, and cross-functional initiatives as assigned
• Help maintain accurate records and organized information across company systems
• Demonstrate accuracy, thoroughness, and sound judgment while making timely decisions in the best interest of the client and company

Minimum Required Education & Experience

• High school diploma or equivalent
• 2+ years of customer service experience

Additional Eligibility Qualifications

• Excellent phone etiquette and the ability to communicate professionally and positively across a high volume of client interactions
• Highly adaptable and comfortable shifting between phone support and administrative responsibilities as business needs change
• Strong organizational skills with the ability to effectively prioritize and manage multiple responsibilities
• Extremely high attention to detail with the ability to accurately enter and update client and account information
• Self-motivated and capable of working independently while contributing effectively to a collaborative team environment
• Proficient in Microsoft Word and Excel; experience with ServiceTitan or similar software preferred; strong written and verbal communication skills

Who We Are

Trust us, you've never worked at a place like Service Legends. To say we're just a home services company doesn't do us justice. We have a reputation for hiring great team members and giving them the tools, training, encouragement, and opportunities to become LEGENDARY.

What's it like to work at Service Legends?

We're fun, quirky, ambitious, driven, and love a good dad joke. We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth and we'll be encouraging it at every step. It's also an integral part of your job. That's why we aim to help you in every possible way to achieve your own personal career objectives and increase the depth and breadth of your experience. We want you to succeed so that you can help us go the extra mile for our clients.

Compensation & Hours:

• Income: $20 - $23 per hour based on experience
• Days: Monday - Friday
• Hours: 9:00 a.m. – 6:00 p.m. or 10:00 a.m. – 7:00 p.m.

The "Goodies"

As well as competitive income, we offer you a comprehensive package of benefits that adds real value. When you are with us, you'll be rewarded in many ways, and not just through your income. Our attractive package of benefits is designed to offer you reassurance, security, and lots of flexibility. Service Legends provided benefits for full-time team members include the following:

• Insurance: We have industry leading Medical, Vision, & Dental Insurance. We provide Life Insurance that is 100% paid by Service Legends with the ability to add on. We offer Short- & Long-Term Disability that is 100% paid by us.
• Time Off: We offer a generous time off package that scales up to 5 weeks off with tenure, and 8 paid holidays.
• Why We Are Better: We want you to grow personally and professionally, so we offer a 401k option with up to a 4% match, along with educational resources to grow you professionally. We offer employee discounts on services we offer to use on your own home.

Candidates must successfully pass a drug test, reference checks, and background check prior to being hired.

Heating & Cooling Apprentice

Des Moines, IA • Full-Time • $16.50 – $33.00/hr + Bonuses & Incentives

Why You'll Love Working Here

At Service Legends, you're not just starting a job - you're launching a career. We invest in you from day one with paid training, top-tier benefits, and a clear growth path to become a certified HVAC professional earning up to $100,000+ per year as a Lead Technician.

Here's what you'll enjoy right away:

• Starting Pay: $16.50–$33.00/hr (based on experience) + bonuses & incentives
• Benefits: Medical, dental, and vision insurance with company-paid life, short- & long-term disability
• Time Off: Up to 5 weeks PTO + 8 paid holidays
• Perks: Company vehicle (when field-ready), uniforms, employee discounts, and incentive trips
• Retirement: 401(k) with 4% company match
• Career Growth: Paid training, certifications, and advancement within a growing company

Who We Are

We're not your average home services company. Service Legends is a team of passionate, driven, and slightly quirky professionals dedicated to Legendary service in heating, cooling, plumbing, and electrical.

We believe:

• When you grow, we grow.
• Culture eats strategy for breakfast.
• Hard work should be rewarded, celebrated, and fun.

Our apprentices don't just learn a trade - they build confidence, leadership, and a lifelong career in one of the most in-demand industries in the country.

What You'll Do

As an HVAC Apprentice, you'll learn hands-on from experienced technicians in the field while supporting clients with maintenance, repairs, and comfort solutions.

You'll learn how to:

• Perform maintenance on heating & cooling systems to prevent breakdowns
• Diagnose and repair system issues alongside senior technicians
• Communicate clearly with homeowners and present repair or replacement options

What You Bring

Required:

• High school diploma or GED
• Strong communication and customer service skills
• Mechanical aptitude and eagerness to learn
• Ability to use hand and power tools safely
• Positive attitude and team spirit

Preferred (but not required):

• 1+ year of HVAC or mechanical experience
• Basic sheet metal or IAQ knowledge
• NATE certification or related training
• Sales or client communication experience

Physical Requirements

• Ability to lift 50 lbs regularly (up to 150 lbs occasionally)
• Comfortable working indoors/outdoors, in attics, basements, or crawl spaces
• Able to stand, kneel, climb, and bend throughout the day
• Exposure to seasonal temperatures and moderate noise levels

Requirements

All candidates must successfully complete a background check, drug screen, and reference verification prior to hire.

We are an Equal Opportunity Employer and value diversity, inclusion, and respect in our workplace.

It is the policy of Service Legends, Inc. not to discriminate based on race, creed, color, sexual orientation, gender identity, national origin, sex, disability, religion, or age in its programs or employment practices.

Residential Plumber 

• Des Moines, IA (and surrounding communities)  
• Full Time, Monday thru Friday 7AM-5PM
• 2+ Years of Residential Plumbing Experience 
• $80,000 to $130,000 Per Year

Why You'll Love Working Here

At Service Legends, we're more than just a home services company - we're building a LEGENDARY team. We invest in our people with top training, growth opportunities, and benefits that actually take care of YOU.

• NO WEEKENDS
• Take home company vehicle – dispatch from home
• Up to 5 weeks PTO + 8 paid holidays
• Company-Paid Life Insurance, LTD, STD

What You'll Do

• Perform residential plumbing service, repair, and installations.
• Diagnose issues, present solutions, and provide world-class customer service.
• Educate clients on system operation, maintenance, and damage prevention, offering professional recommendations to improve performance.
• Mentor apprentices and help us build the next generation of plumbers.

What We Offer

$80,000 – $130,000+ annual pay potential

Up to 5 weeks PTO + 8 paid holidays

Medical, dental, vision insurance

401(k) with 4% match & career growth opportunities

Bonuses, spiffs, & employee discounts

What We're Looking For

• 2+ years of residential plumbing experience
• Strong mechanical aptitude and the ability to think critically
• Ability to lift 50+ lbs & work in attics/crawlspaces
• High school diploma/GED & valid driver's license

Ready to earn what you're worth and build your legacy? Apply today to join Service Legends!

Candidates must successfully pass a drug test, reference checks, and background check prior to being hired.

Job Summary
We're searching for a Purchasing & Delivery Coordinator to join our team. Reporting to the Purchasing & Delivery Manager, this role supports the day-to-day administrative, inventory, warehouse, and field support functions of our operations. This isn't a role where every day looks the same. You'll keep information accurate, orders moving, inventory organized, and field teams supported through a dynamic mix of office-based coordination, warehouse upkeep, and local deliveries. Success in this position requires strong organization, sharp attention to detail, adaptability, and a hands-on approach.

Primary Responsibilities

Purchasing & Inventory Coordination

• Maintain accurate inventory records and process restock requests within company systems
• Support purchasing and replenishment of shop stock, materials, supplies, and field-requested items
• Receive, verify, and properly store incoming shipments, ensuring materials are accounted for
• Research pricing, availability, warranty information, and product details as needed
• Communicate with vendors and field team members regarding orders, material needs, and availability

Administrative & Department Support

• Complete routine data entry and administrative tasks within accounting, inventory, and service software
• Assist with administrative processes such as equipment and warranty registration, rebates, and system tracking
• Prepare shipping requests, labels, and documentation for filter and material shipments
• Provide regular phone and internal support to field teams requesting parts, materials, pricing, or availability
• Perform other duties and special projects as assigned by the Purchasing & Delivery Manager

Warehouse & Delivery Operations

• Maintain a clean, safe, organized, and efficient warehouse and shop
• Pull, stage, and load materials and equipment for installation and service teams
• Assist with general building, property, and warehouse upkeep
• Safely operate a forklift as needed
• Complete local pickups, deliveries, and errands as needed to support field teams and daily operations

Minimum Required Education & Experience

• High school diploma or equivalent
• 2+ years experience in inventory, purchasing, warehouse, logistics, or a related role preferred

Additional Eligibility Qualifications

• Strong organizational skills and attention to detail with the ability to manage changing priorities
• Strong communication skills and confidence handling frequent phone, email, text, and in-person requests
• Comfortable using Microsoft Office and learning company-specific software
• Experience with ServiceTitan or QuickBooks is a plus
• Self-motivated, dependable, and comfortable working independently while supporting a team
• Ability to safely operate a forklift or willingness to be trained
• Valid driver's license and clean driving record
• Comfortable driving cars, pickup trucks, and cargo vans
• Ability to lift up to 50 pounds as needed
• Ability to perform a mix of sitting, standing, walking, warehouse work, and driving throughout the day

Who We Are
Trust us, you've never worked at a place like Service Legends. To say we're just a home services company doesn't do us justice. We have a reputation for hiring great team members and giving them the tools, training, encouragement, and opportunities to become LEGENDARY.

What's it like to Work at Service Legends?
We're fun, quirky, ambitious, driven, and love a good dad joke. We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth and we'll be encouraging it at every step. It's also an integral part of your job. That's why we aim to help you in every possible way to achieve your own personal career objectives and increase the depth and breadth of your experience. We want you to succeed so that you can help us go the extra mile for our clients.

Compensation & Hours:

• Income: $20 – $23 per hour based on experience
• Days: Monday - Friday
• Hours: 8:00 a.m. - 5:00 p.m.

The "Goodies"
As well as very competitive income, we offer you a comprehensive package of benefits that adds real value. When you are with us, you'll be rewarded in many ways, and not just through your income. Our attractive package of benefits is designed to offer you reassurance, security, and lots of flexibility. Service Legends provided benefits for full-time team members include the following:

• Insurance: We have industry leading Medical, Vision, & Dental Insurance that you won't find at any other Home Service Company. We provide Life Insurance that is 100% paid by Service Legends with the ability to add on. We offer Short- & Long-Term Disability that is 100% paid by us!
• Time Off: We offer a generous time off package that includes up to 5 weeks of PTO, and we recognize 8 paid holidays.
• Wellness: Our employees are our #1 asset, and we want to make sure YOU are taken care of mentally, physically, and financially. We offer Employee Assistance Programs to all employees to help better themselves in their everyday life.
• Why We Are Better: We want you to grow personally and professionally, so we offer a 401k option with a 4% match, along with educational resources to grow you professionally. We love to promote from within, so there is unlimited growth potential within the company. We offer employee discounts on services we offer to use on your own home. Service Legends recognizes those that go above and beyond by offering bonuses, spiffs, and rewards.

Candidates must successfully pass a drug test, reference checks, and background check prior to being hired.