Our Guarantees

Service

1

Fixed Right or It's Free Guarantee®

When we come to your home to diagnose your system, we guarantee it will be accurate or else the diagnostic is on us.

2

Technician Seal of Safety Guarantee

We have the only HVAC technicians in the Des Moines area who have been granted the Technician Seal of Safety. This certification means our techs are fully trained, background checked, drug tested and backed by $5,000,000 in insurance coverage.

3

24-Hour Service

Your requests will be answered 24 hours a day and 365 days a year by a Service Legends Client Care Specialist.

4

Straightforward Pricing

We'll always give you an exact price before moving forward with any services. No add-on charges, hidden charges, surcharges, or ‘oops, I forgot to add this on’ charges! If we perform work without giving you a straightforward price, the work is on us.

5

Professional Technician

If any of our staff swears, uses tobacco on your property or is not friendly, the service is free.

Installation

1

Client "Respect" Guarantee

We promise to protect your property, belongings and home. Our highly trained installation technicians will wear protective covers on their shoes and use drop cloths to protect your floors. We promise we will leave the work area cleaner than when we found it.

2

Peace of Mind

To ensure your safety, the quality of your installation and the insurability of your home; the system that we install is guaranteed to comply with the applicable codes and all work is performed under the required licenses, bonding and permits. We promise that your system will be up to code and properly installed for two years after the installation date even if the code changes or we will fix it for free.

3

$500 for Frustration

If your furnace or air conditioner/furnace fails to heat or cool your home during the first year, we will fix it free, including parts and labor. If the system cannot be repaired within 48 hours, we will also write you a check for $500 for your frustration and aggravation.

4

No Lemon

If your furnace heat exchanger fails for any reason within the first ten years after installation, we don’t just replace the defective combustion chamber; we install a brand-new furnace with a new factory warranty. If your air conditioner compressor fails twice within the first five years of your installation, we don’t just replace the compressor; we install a brand-new condensing unit with a new factory warranty.

5

Total Comfort

From installment, we guarantee the equipment will be maintained and operated in accordance with the manufacturer’s operating and maintenance manuals and the system will perform as we have stated and agreed upon. We have promised a temperature variance of no more than plus or minus two degrees at your electronic digital thermostat. If the desired temperature selection is not achieved, we will make any upgrades, modifications or repairs necessary to reach it at no charge to you for five years.

6

Apples-to-apples refund (plus some)

We promise you will receive the best value for your investment. If you find a lower price on the same equipment, installation, guarantees, warranties and procedures, we will refund the difference, plus $100! All we ask is that the comparison is “apples to apples” and you show us the lower price in writing.

7

25% Energy Savings

Select heating and cooling systems come with a guaranteed 25% energy usage reduction for the first year of operation. If the system fails to meet this minimum saving during the first year, we will pay you double the difference.

8

100% Money-Back Guarantee

We don’t just talk a big game; we back it up. We agree to accept full responsibility for your 100% satisfaction with the materials and the work provided by us and paid for by you. During the first year, if you are dissatisfied with the performance of the equipment, systems, or services performed by our technicians, we will make it right.

Product

1

Lifetime Unit Replacement Guarantee

Our premium air conditioners, heat pumps and furnaces come with a Lifetime Unit Replacement Guarantee protection for the compressor and heat exchanger to the original, registered, single-family homeowner of a properly matched system. If the original owner should have a compressor failure, we will replace the air conditioner or heat pump with a comparable product. To receive this warranty, you will need to register online within 60 days of installation.