News & FAQ

Common HVAC Company Mistakes and How Service Legends Solves Them

7/12/2015

Valerie Johannsen People & Brand Manager

When your air conditioning system fails or is in need of replacement, it can be nerve-wracking to select an HVAC contractor for the job. Will they answer the phone? Will they send a qualified HVAC technician for the job? Are you falling for a scam, such as cheap duct cleaning services?

How to Choose the Right HVAC Contractor

Here are some things that HVAC companies commonly do and how Service Legends does them differently:

  1. Only Works With One Brand. While many companies are only specialized with one HVAC brand, such as Lennox, Service Legends can service and install over 50 different brands of equipment. Since we are a member of a nationwide organization of contractors, we have access to many different HVAC brands, which save you both time and money. We stock parts for all brands and can successfully repair and maintain them.
  2. Waiting and Voicemail. Rather than having a live service representative answer the phone, many HVAC companies use an automated answering machine service. You must then sit and wait for a callback. Service Legends takes care of that problem by having a live person available to take your call 24 hours a day, 7 days a week.
  3. Wasted Time. The typical time window you will receive from most HVAC companies is 4-6 hours, leaving you waiting all day for a call or knock at the door. Knowing that your time is important, we provide a precise 2-hour appointment window for all services. By calling or using our convenient online service form, we will provide a two-hour window and call before arrival.
  4. Too Many Trips. Sometimes, and HVAC technician will have to make 2 or more trips in order to successfully service your HVAC system since they don’t arrive with all the necessary parts on hand. With our “Warehouse on Wheels” mentality, we can help you avoid frustration and extra costs. Our trucks hold more than $65,000 worth of parts so we can fix the problem. Call Service Legends at 515-564-2665 for same-day or next-day service, guaranteed!
  5. Invoice Shock. Without a guaranteed upfront price, you will most likely get slapped with “time and material” costs that you never expected to pay. At Service Legends, however, we give you the exact price of service before we begin the work. Our straight-forward pricing model prevents any sticker shock when your invoice arrives. When you schedule service with Service Legends, you will always get “to the penny” upfront pricing!
  6. Call Backs. Some HVAC companies offer “concrete guarantees,” which means that as soon as they drive away, their workmanship and labor guarantees expire! At Service Legends, we provide a gimmick-free Satisfaction Guarantee, which means that if you are unhappy with your service for any reason, we will return, no questions asked, for a free follow-up repair. If you are still unsatisfied, we will provide a refund. Either way, you know that your service is backed up with Service Legends.

How Service Legends Solves Your Problem

  1. When your air conditioner is puttering along, call your local, trusted HVAC company – Service Legends Heating & Cooling.
  2. Whether it takes us 5 minutes or 5 hours to diagnose and troubleshoot your HVAC problem, our diagnostic fee remains the same low price.
  3. For even more reasons to choose Service Legends for your next HVAC appointment, see our Iron-Clad List of Guarantees.

Schedule service online -or- call us at 515-657-6634, 24 hours a day, 7 days a week.

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