Service Legends: Outline Frame

<BODY bgcolor="#ffffff"> <a name="top"></a> <table border="0" cellpadding="6" cellspacing="0" width="500"> <tr height="132"> <td align="left" valign="bottom" height="132"> <h1><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular"><img src="Media/slogan1.gif" width="378" height="29" alt="from inspiration to implementation"></font><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" color="#4b0082"><br> </font><font face="Georgia,Times New Roman,Times" color="#4b0082">SERVICE LEGENDS</font></h1> <p></p> <hr noshade size="2" color="#4b0082"> </td> </tr> </table> <table border="0" cellpadding="6" cellspacing="0" width="500"> <tr valign="top"> <td rowspan="2"> <h2><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" color="#4b0082">Welcome to Service Legends</font></h2> <p><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="2">We are an international consultancy helping organisations become not just good, not just excellent, but <b>legendary for service</b> to their customers.</font></p> <p><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="2">We achieve this by <b>challenging assumptions</b>, <b>breaking mindsets</b>, and <b>transforming attitudes.</b></font></p> <p><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="2">We provide a <b>truly international service</b>: Over 50 per cent of our recent assignments have been in countries outside the UK, including the USA, Canada, Denmark, Switzerland, Germany, and France.</font></p> <hr> <p><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" color="#4b0082" size="2"><b>Service Legends...</b></font><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="2"> is a vehicle for Nigel Barlows speaking, consulting, and business writing.</font></p> <p><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" color="#4b0082" size="2"><b>Service Legends...</b></font><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="2"> also manages project teams of specialists  in Branding, Organisational Change, and Innovation, for instance  enabling you to transform both your internal culture and what you offer to clients.</font></p> <hr> <p><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" color="#4b0082" size="2"><b>This website...</b></font><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="2"> aims to be <b>clear, simple, informative, and fun</b> but if at any time youre feeling non-nerdy, telephone us and talk to Nigel, or Janet Hanson.</font></p> </td> <td width="160" rowspan="2"> <div align="right"> <div align="right"> <h2><font size="2" face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular">Re-Think: How to Think Differently</font></h2> <p><a href="http://www.amazon.co.uk/exec/obidos/ASIN/1841126950/qid=1141760878/026-2420116-6302028"><img src="Media/Rethink_bkcover-200.jpg" alt="Re-Think: How to Think Differently (book cover): laughing man in bath in green grassy meadow under a blue sky - reminiscent of Archimedes' iconic Eureka moment" width="130" height="200" hspace="10" vspace="10" class="right" id="rethinkbookcover" title="Re-Think: How to Think Differently (book cover): laughing man in bath in green grassy meadow under a blue sky - reminiscent of Archimedes' iconic Eureka moment" /></a></p> <p><font size="2" face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular">Nigel Barlow's new book on everyday creativity that can be applied equally to personal or business life, to find a better or different answer to familiar problems.</font></p> <p class="callout"><font size="2" face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular">You can order <span class="title">Re-Think</span> now. Contact Nigel at <a href="mailto:nigel@nigelbarlow.com">nigel@nigelbarlow.com</a>. Or if you prefer, buy <span class="title">Re-Think</span> from <a href="http://www.amazon.co.uk/exec/obidos/ASIN/1841126950/qid=1141760878/026-2420116-6302028">amazon.co.uk</a></font></p> </div> <p></p> <p><a href="http://www.amazon.co.uk"><font size="2"><img width="110" src="Media/white-bg-iaw-logo-110x40.gif" border="0" alt="In association with amazon.co.uk" height="40"></font></a></p> <p><a href="Pages/book1.htm"><font size="2"><img height="140" width="95" src="Media/book04.gif" border="0" alt="Batteries Included!"></font></a></p> <p><a href="http://www.amazon.co.uk/exec/obidos/ASIN/0712680632/servicelegendslt"><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="2">Buy the book now at amazon.co.uk</font></a></p> <p><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="2"><b>Tom Peters</b> writes:<br> "This book is simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding 'yes.' This book proves it!"</font></p> <p><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="2"><b>Paperback now available</b></font></p> <p><a href="Pages/book1.htm"><img height="147" width="95" src="Media/paperback3.jpg" border="0" alt="Batteries Included! Paperback cover"></a></p> <p><a href="Pages/book1.htm"><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="1">More information about the book</font></a></p> </div> </td> </tr> <tr valign="top"></tr> </table> <table border="0" cellpadding="6" cellspacing="0" width="500"> <tr height="5"> <td align="center" valign="top" colspan="3" height="8"> <hr noshade size="1" color="#4b0082"> </td> </tr> <tr> <td align="center" valign="top" colspan="3"> <div align="left"> <font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="2">Site Index</font></div> </td> </tr> <tr> <td align="center" valign="top"> <div align="left"> <font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="2"><a href="Pages/home.htm" target="rightframe">Home</a><br> <a href="Pages/news.htm" target="rightframe">New</a><br> - <a href="http://servicelegends.com/fileupload/" target="_blank">File uploads</a><br> </font><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="2"><a href="Pages/whatdo1.htm" target="rightframe">What we do</a><br> </font><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="1">-<a href="Pages/whatdo2.htm" target="rightframe">Typical conferences</a><br> -<a href="Pages/whatdo3.htm" target="rightframe">Team retreats</a><br> -<a href="Pages/whatdo4.htm" target="rightframe">Consultancy projects</a></font></div> </td> <td align="center" valign="top"> <div align="left"> <font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="2"><a href="Pages/video.htm" target="rightframe">Video<br> The book</a><br> </font><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="1">-<a href="Pages/book2.htm" target="rightframe">Readers' comments</a><br> </font><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="2"><a href="Pages/clients1.htm" target="rightframe">Our clients</a><br> </font><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="1">-<a href="Pages/clients2.htm" target="rightframe">Client feedback</a></font></div> </td> <td align="center" valign="top"> <div align="left"> <font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="2"><a href="Pages/learn1.htm" target="rightframe">Learn with us</a><br> </font><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="1">-<a href="Pages/legechar.htm" target="rightframe">Characteristics of a legendary service provider</a><br> -<a href="Pages/focus.htm" target="rightframe">Customer-focussed or inwardly-focussed?</a><br> -<a href="Pages/inspquot.htm" target="rightframe">Inspiring quotes</a><br> -<a href="Pages/cliches.htm" target="rightframe">Business clichés</a><br> </font></div> </td> </tr> </table> <table border="0" cellpadding="6" cellspacing="0" width="500"> <tr height="5"> <td align="center" valign="top" colspan="2" height="5"> <hr noshade size="1" color="#4b0082"> </td> </tr> <tr> <td align="center" valign="top"> <div align="left"> <font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="2">Service Legends Ltd<br> 107 Plater Drive<br> Oxford Waterside<br> Oxford OX2 6QU, England<br> Tel: +44 (0)1865 512301<br> Fax: +44 (0)1865 512303</font></div> </td> <td align="center" valign="top"> <div align="right"> <font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="2"><a href="mailto:nigelbarlow@servicelegends.com">nigelbarlow@servicelegends.com</a><br> http://www.servicelegends.com</font> <p><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="1">Contact the <a href="mailto:gjtaylor@btinternet.com">webmaster</a></font></p> <p><font size="1" face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular">This page created: 24 March, 2000.<br> Last updated: 9 April, 2008</font></p> <p><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="1"><b>All materials © Nigel Barlow, Service Legends 2000-2008</b></font></p> </div> </td> </tr> </table> <table border="0" cellpadding="6" cellspacing="0" width="500"> <tr> <td align="center" valign="top"><a href="#top" target="rightframe"><font face="Arial,Helvetica,Geneva,Swiss,SunSans-Regular" size="2"><img height="18" width="100" src="Media/uptotop1.gif" border="0" alt="Top"></font></a></td> </tr> </table> </BODY>