Service Legends

from inspiration to implementation

 

Book cover - hardcover

Batteries Included! Creating Legendary Service is a "why-to" as well as a "how-to" book, using creativity and imagination to anticipate the customer's unspoken needs. The Batteries in the title are the inspiration, passion, and energy which need recharging to create fabulous service for your customers.

"This book is simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding 'yes.' This book proves it!"
Tom Peters

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Buy the book at amazon.co.uk

Paperback edition available:

Book cover - paperback

 

What we do

"Nigel is an agent provocateur. With wit and humour his telling messages get home."

Steve Walker, Human Resources Director, SKF

Nigel is a passionate, witty, and dynamic presenter, even fool-hardy enough to favour the after-lunch spot at conferences.

The themes he works with are:

  • Creative Approaches to Change
  • Shaping the Future
  • Organisational Innovation
  • Customer Service

His talks are

  • researched and tailored to support specific attitudinal changes described by the client
  • closely tied in to the theme of the whole event 

Nigel has spoken to multi-cultural groups in over 20 countries. He has worked with audiences as diverse as: 

  • Korean managers
  • German engineers
  • BBC researchers and producers
  • road rescue patrolmen
  • British bankers
  • many senior and board-level teams
The skills that distinguish his work are:
  • Communicating serious messages in a highly entertaining way.
  • The ability to bring a theme alive for very different levels of an organisation-from suits to the front-line.
  • Dynamically presenting to audiences of 1,000 plus, while also experienced in one-to-one interviewing.
  • Humour and creativity in making the great intangibles that drive commerce and e-commerce today - perceptions, cultural change and diversity, globalisation, customer service, corporate innovation, brand management etc. - understandable and useful to managers.
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"Nigel added so much to our conference that we invited him back! He worked well with us beforehand in order to understand our company and our industry - the credibility this gave him, coupled with his wit and ability to involve his audience has made him one of the most effective speakers we have used."

David Garrett, General Manager, Customer Service, AXA Sun Life
21st Century Customer Service Conference, Sun Life Assurance