Service Legends

from inspiration to implementation

 

Book cover showing a man having a bath in a field under open sky

Re-Think (Noun, verb)

1. To discover different, better, or new ways of approaching familiar problems and situations
2. To develop a range of methods of achieving this
3. To have the courage to put these ideas into practice

Ref. Barlow’s Creative Dictionary, Oxford, 2006.

This practical and accessible book has 20 major Re-thinks and scores of tips, experiences, and activities that can be instantly applied to your unique situation: individual, family, team, or organization.

To order Re-Think, contact Nigel email buttonThis e-mail address is being protected from spambots. You need JavaScript enabled to view it . Or buy Re-Think from amazon.co.uk.

Purchase

 

Typical Conferences

"Thank you for a truly wonderful presentation. Nigel managed to turn the traditional after lunch graveyard spot into the highlight of the conference. Delegates were buzzing with excitement and enthusiasm after the presentation and this was reflected in a 91 per cent ‘Excellent’ rating given to Nigel by several hundred attendees."

Ian Parsons, Customer Service Management

Examples of Typical Nigel Barlow Events

Innovation and the Customer
 		 Ericsson Software Technology, Sweden 800 delegates
Inventing the FutureCountrywide Insurance650 delegates
Beyond Customer SatisfactionBarclays Cross-Border Services80 top managers
Developing World Class ServiceNorwich Union 65 managers
People, people, people!AGA, Sweden*70 top managers
Getting the Best out of Both CulturesMobil/BP Lubricants joint venture*130 top managers
Breaking Down Barriers in ThinkingKPMG NorthWest120 partners and managers
Shaping the FutureBT Telemarketing80 managers
Creating Legendary ServiceCustomers International Conference, USA250 delegates
Creative Approaches to ChangeUnion Bancaire Privé, Switzerland115 top managers

* With Ian Taylor.

Contact The Deva Partnership Ltd for information on the strategic implementation of change.
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"The conference was certainly one of the very best I have ever attended. I'm sure we can be confident that everyone left the meeting well directed and highly motivated. Thank you for the role you played in 'making it happen' the way it did. The feedback we received from our salesforces on your presentation was excellent."

Eddie Owens, Marketing & Sales Director
Hospital Division Conference, for Janssen-Cilag Ltd