Service Legends

from inspiration to implementation

 

Book cover showing a man having a bath in a field under open sky

Nigel Barlow's new book on everyday creativity that can be applied equally to personal or business life, to find a better or different answer to familiar problems. It is accompanied by new conference presentations and creative team sessions.

You can order Re-Think now. Contact Nigel Email Nigel Barlow. Or if you prefer, buy Re-Think from amazon.co.uk.

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Typical Conferences

"Thank you for a truly wonderful presentation. Nigel managed to turn the traditional after lunch graveyard spot into the highlight of the conference. Delegates were buzzing with excitement and enthusiasm after the presentation and this was reflected in a 91 per cent ‘Excellent’ rating given to Nigel by several hundred attendees."

Ian Parsons, Customer Service Management

Examples of Typical Nigel Barlow Events

Innovation and the Customer
 		 Ericsson Software Technology, Sweden 800 delegates
Inventing the FutureCountrywide Insurance650 delegates
Beyond Customer SatisfactionBarclays Cross-Border Services80 top managers
Developing World Class ServiceNorwich Union 65 managers
People, people, people!AGA, Sweden*70 top managers
Getting the Best out of Both CulturesMobil/BP Lubricants joint venture*130 top managers
Breaking Down Barriers in ThinkingKPMG NorthWest120 partners and managers
Shaping the FutureBT Telemarketing80 managers
Creating Legendary ServiceCustomers International Conference, USA250 delegates
Creative Approaches to ChangeUnion Bancaire Privé, Switzerland115 top managers

* With Ian Taylor.

Contact The Deva Partnership Ltd for information on the strategic implementation of change.
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"A lively and enthusiastic presentation, encouraging participation and easily revitalising our ‘after lunch’ audience. Nigel is a focused yet relaxed speaker, confident of his subject matter. We would be happy to use his talent again."

Brian King, Franchise Director
'Excellence, The Customer, And You' for Greenalls Inns Partnership