Service Legends
from inspiration to implementation
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Nigel Barlow explores how a deeper understanding of the customer's human needs is necessary to inspire their loyalty. He tackles provocatively and with insight such vital but under-exploited topics as the deeper psychological, creative, and spiritual approaches that are necessary to build a service legend. "This book is simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding 'yes.' This book proves it!" Buy the book at amazon.co.uk Paperback edition available: |
Team RetreatsIf you have a new team or new challenges and need to re-focus on your strategy, business objectives and priorities while improving commitment to winning team behaviour, perhaps it’s time you took your people for an off-site 'Batteries Included' team event, with focus, principles and style. FocusThe focus of the event is to make real business decisions in an atmosphere of clear and coherent thinking. Nigel Barlow has 17 years international experience in conducting Strategic Team Events. These are also co-run with Nigel’s colleague, Ian Taylor. Nigel has run sessions in Australia, America, Europe and South Africa, and often uses venues like the Aravis Alpine Retreat in the French Alps. Here full business facilities are available and top teams from organisations have the option to ski for a couple of hours in the mornings followed by making real business decisions in a totally relaxed atmosphere. The French have an expression for this – reculer pour mieux sauter – which loosely translates as ‘pull back in order to jump forward more successfully’. It’s hard to achieve this in an airport hotel!
These events tend to work best when:
StyleThe style of the sessions is highly interactive, using a cocktail of dynamic inputs, small group work, coaching and active facilitation. A psychometric inventory on problem-solving style if often used and ideally team members are interviewed before the event. Each session is tailored but the common ingredients are:
"Nigel's understanding of our company culture and business, combined with his solid background in teams, and the way in which teams work gave us a structured way to achieve results, better understanding of ourselves, and improved communication between us all. He makes statements based on facts, not only fancy words; his presentation was very balanced and included good teamwork activities. He is an excellent communicator and fun to work with!" Annica Lind, Manager |
![]() "Not only did you entertain, but you have clearly rammed home some important messages. Many thanks for all your efforts." Paul Holt, Personnel and Public Relations Director |



