Service Legends
from inspiration to implementation
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Nigel Barlow explores how a deeper understanding of the customer's human needs is necessary to inspire their loyalty. He tackles provocatively and with insight such vital but under-exploited topics as the deeper psychological, creative, and spiritual approaches that are necessary to build a service legend. "This book is simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding 'yes.' This book proves it!" Buy the book at amazon.co.uk
Paperback edition available:
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Nigel Barlow Video ClipsNigel Barlow delivers some key ideas in short 4-6 minute video clips.Contact Nigel or Janet if you would like to have a copy of these clips on DVD. |
 "Nigel's presentation to our top 100 European executives was a contribution of wit and very relevant business observations, thus reinforcing the key message of our meeting. It was a good way of ending the first day lightheartedly in style, but authoritatively in content. Definitely preferable to after dinner speakers." Colin Brown, Group Director |
