Service Legends
from inspiration to implementation
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Batteries Included! Creating Legendary Service is a "why-to" as well as a "how-to" book, using creativity and imagination to anticipate the customer's unspoken needs. The Batteries in the title are the inspiration, passion, and energy which need recharging to create fabulous service for your customers. "This book is simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding 'yes.' This book proves it!"
Buy the book at amazon.co.uk Paperback edition available:
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 "The conference was certainly one of the very best I have ever attended. I'm sure we can be confident that everyone left the meeting well directed and highly motivated. Thank you for the role you played in 'making it happen' the way it did. The feedback we received from our salesforces on your presentation was excellent." Eddie Owens, Marketing & Sales Director |
