Service Legends

Consultancy Projects

Nigel Barlow has successfully run a highly varied portfolio of consultancy projects, which range from:

• Helping a newly-functionalised oil company to work more effectively and productively, creating a true sense of partnership between functional silos
• Coaching a commuter railway company to become ‘legendary’ for its customer service. Enabling an oil refinery to become more focused and profitable in its business activities

• Supporting the automotive division of an international engineering company to break through into profit for the first time in several years
• Inspiring a newspapers group to be more innovative in the way it fended off competition from other media
• Facilitating company-wide customer focus in a major road rescue operation
• Introducing a proactive career development programme - including performance coaching and mentoring processes - to a major retailer.
• Coaching a software company to become more successful in its sales and marketing drive

He also manages project teams - bringing in experts from appropriate fields - to run company-wide change initiatives. The vehicle for this can be Innovation, Business Process Improvement, Customer Service, or the creation of a Winning Culture. The approach focuses on creating 'players' who have the energy and commitment to drive change forward, equipping them with skills to overcome the brakes applied by the Walking Dead, Spectators and Cynics!

The nature of these projects is often confidential and therefore an initial meeting is required to discover the true objectives of the change process, enabling Service Legends to field the appropriate team. The people we use are all leaders in their fields and we don’t believe in having a lot of MBAs nosing about and asking your people dumb questions, which your people already know the answers to!

True partnership is at the heart of a successful project and although we have a number of key tools and methodologies at our disposal, every project is genuinely a one-off for us. We avoid the pitfall of rigid thinking captured in the adage,'‘if the only tool you have is a hammer, every problem is a nail'. We look forward to sharing our 'tool kit' with you...

"I do not normally get around to writing a note of thanks, but on this occasion I wanted you to know that I really appreciated your part in making this programme a success."

Robin Reid, Technology Director, BP Oil Technology Network