Service Legends

from inspiration to implementation

 

Book cover showing a man having a bath in a field under open sky

Re-Think (Noun, verb)

1. To discover different, better, or new ways of approaching familiar problems and situations
2. To develop a range of methods of achieving this
3. To have the courage to put these ideas into practice

Ref. Barlow’s Creative Dictionary, Oxford, 2006.

This practical and accessible book has 20 major Re-thinks and scores of tips, experiences, and activities that can be instantly applied to your unique situation: individual, family, team, or organization.

To order Re-Think, contact Nigel email buttonThis e-mail address is being protected from spambots. You need JavaScript enabled to view it . Or buy Re-Think from amazon.co.uk.

Purchase

 

Batteries Included! – Creating Legendary Customer Service In-Company Workshop

"We‘re not competing on price – we want to differentiate through excellence in service!"

How often have you heard this, or said something like it yourself? And yet how many businesses have appreciated that in order to differentiate you need to be different? Service Legends is delighted to offer a way of tackling this issue.

The Batteries Included! Creating Legendary Customer Service programme based on the groundbreaking ideas in Nigel's book of the same title. This is a powerful change process centred around a highly tailored workshop. It’s designed to focus your people’s creativity on the customer in a way that ensures you’re not playing catch-up, but are creating your own unique service legend. Differentiating by choosing to be different.

Batteries Included! is a powerful change process centred around a unique and highly interactive in-company workshop. Differentiate by daring to be different! is the central message of this two-day event. It will:

  • Develop greater passion for the customer
  • Unleash your people’s creativity
  • Create memorable customer experiences
  • Help you to make your brand famous for Service
  • Get your customers to do your marketing for you!

Batteries Included! is customised for you using the principle that 'real is best' - your real customer comments, issues, and data are woven into the workshop. You are the case study, yours is the authentic service legend we help to build. Ideally we partner you in delivery, creating a vehicle for your service vision to come alive in a highly receptive environment.

Innovative work materials and a cocktail of techniques such as creative story-telling, perception shifting and theatre touches the hearts and minds of your team to transform the quality of service they give.

Key Topics

  • Why Customer Satisfaction is Yesterday's Idea
    Only 'service legends' stand out from the crowd
  • Customer Needs in the New Millennium
    Why customers still need human touch in a high tech/dot.com/CRM world
  • Change the Box!
    And dare to be different
  • Develop Beginner’s Mind
    To see your customers anew
  • Learning from the Future
    Creating your own destiny
  • The Power of Attention
    Making your customers feel really cared for
  • How to Create Service Players...
    And root out the walking dead, cynics, and spectators
  • What If? Why Not?
    Thinking creatively about your customers
  • The Human and Spiritual Laws of Service
    Finding your service heart
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"Nigel added so much to our conference that we invited him back! He worked well with us beforehand in order to understand our company and our industry - the credibility this gave him, coupled with his wit and ability to involve his audience has made him one of the most effective speakers we have used."

David Garrett, General Manager, Customer Service, AXA Sun Life
21st Century Customer Service Conference, Sun Life Assurance