Service Legends
from inspiration to implementation
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Batteries Included! Creating Legendary Service is a "why-to" as well as a "how-to" book, using creativity and imagination to anticipate the customer's unspoken needs. The Batteries in the title are the inspiration, passion, and energy which need recharging to create fabulous service for your customers. "This book is simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding 'yes.' This book proves it!"
Buy the book at amazon.co.uk Paperback edition available:
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Batteries Included! – Creating Legendary Customer Service In-Company Workshop"We‘re not competing on price – we want to differentiate through excellence in service!" How often have you heard this, or said something like it yourself? And yet how many businesses have appreciated that in order to differentiate you need to be different? Service Legends is delighted to offer a way of tackling this issue. The Batteries Included! Creating Legendary Customer Service programme based on the groundbreaking ideas in Nigel's book of the same title. This is a powerful change process centred around a highly tailored workshop. It’s designed to focus your people’s creativity on the customer in a way that ensures you’re not playing catch-up, but are creating your own unique service legend. Differentiating by choosing to be different. Batteries Included! is a powerful change process centred around a unique and highly interactive in-company workshop. Differentiate by daring to be different! is the central message of this two-day event. It will:
Batteries Included! is customised for you using the principle that 'real is best' - your real customer comments, issues, and data are woven into the workshop. You are the case study, yours is the authentic service legend we help to build. Ideally we partner you in delivery, creating a vehicle for your service vision to come alive in a highly receptive environment. Innovative work materials and a cocktail of techniques such as creative story-telling, perception shifting and theatre touches the hearts and minds of your team to transform the quality of service they give. Key Topics
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 "Thanks for your good efforts in running the Senior Executive session in the USA. All felt this was a rousing success. This is largely due to your excellent leadership skills and outstanding preparation." Sigge Haraldsson, Chief Executive |
