Service Legends

from inspiration to implementation

 

Book cover showing a man having a bath in a field under open sky

Re-Think (Noun, verb)

1. To discover different, better, or new ways of approaching familiar problems and situations
2. To develop a range of methods of achieving this
3. To have the courage to put these ideas into practice

Ref. Barlow’s Creative Dictionary, Oxford, 2006.

This practical and accessible book has 20 major Re-thinks and scores of tips, experiences, and activities that can be instantly applied to your unique situation: individual, family, team, or organization.

To order Re-Think, contact Nigel email buttonThis e-mail address is being protected from spambots. You need JavaScript enabled to view it . Or buy Re-Think from amazon.co.uk.

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What we do

"Nigel is an agent provocateur. With wit and humour his telling messages get home."

Steve Walker, Human Resources Director, SKF

Nigel is a passionate, witty, and dynamic presenter, even fool-hardy enough to favour the after-lunch spot at conferences.

The themes he works with are:

  • Creative Approaches to Change
  • Shaping the Future
  • Organisational Innovation
  • Customer Service

His talks are

  • researched and tailored to support specific attitudinal changes described by the client
  • closely tied in to the theme of the whole event 

Nigel has spoken to multi-cultural groups in over 20 countries. He has worked with audiences as diverse as: 

  • Korean managers
  • German engineers
  • BBC researchers and producers
  • road rescue patrolmen
  • British bankers
  • many senior and board-level teams
The skills that distinguish his work are:
  • Communicating serious messages in a highly entertaining way.
  • The ability to bring a theme alive for very different levels of an organisation-from suits to the front-line.
  • Dynamically presenting to audiences of 1,000 plus, while also experienced in one-to-one interviewing.
  • Humour and creativity in making the great intangibles that drive commerce and e-commerce today - perceptions, cultural change and diversity, globalisation, customer service, corporate innovation, brand management etc. - understandable and useful to managers.
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"The conference was certainly one of the very best I have ever attended. I'm sure we can be confident that everyone left the meeting well directed and highly motivated. Thank you for the role you played in 'making it happen' the way it did. The feedback we received from our salesforces on your presentation was excellent."

Eddie Owens, Marketing & Sales Director
Hospital Division Conference, for Janssen-Cilag Ltd