Service Legends

from inspiration to implementation

 

Book cover - hardcover

Batteries Included! Creating Legendary Service is a "why-to" as well as a "how-to" book, using creativity and imagination to anticipate the customer's unspoken needs. The Batteries in the title are the inspiration, passion, and energy which need recharging to create fabulous service for your customers.

"This book is simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding 'yes.' This book proves it!"
Tom Peters

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Buy the book at amazon.co.uk

Paperback edition available:

Book cover - paperback

 

Typical Conferences

"Thank you for a truly wonderful presentation. Nigel managed to turn the traditional after lunch graveyard spot into the highlight of the conference. Delegates were buzzing with excitement and enthusiasm after the presentation and this was reflected in a 91 per cent ‘Excellent’ rating given to Nigel by several hundred attendees."

Ian Parsons, Customer Service Management

Examples of Typical Nigel Barlow Events

Innovation and the Customer
 		 Ericsson Software Technology, Sweden 800 delegates
Inventing the FutureCountrywide Insurance650 delegates
Beyond Customer SatisfactionBarclays Cross-Border Services80 top managers
Developing World Class ServiceNorwich Union 65 managers
People, people, people!AGA, Sweden*70 top managers
Getting the Best out of Both CulturesMobil/BP Lubricants joint venture*130 top managers
Breaking Down Barriers in ThinkingKPMG NorthWest120 partners and managers
Shaping the FutureBT Telemarketing80 managers
Creating Legendary ServiceCustomers International Conference, USA250 delegates
Creative Approaches to ChangeUnion Bancaire Privé, Switzerland115 top managers

* With Ian Taylor.

Contact The Deva Partnership Ltd for information on the strategic implementation of change.
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"Thanks for your good efforts in running the Senior Executive session in the USA. All felt this was a rousing success. This is largely due to your excellent leadership skills and outstanding preparation."

Sigge Haraldsson, Chief Executive
'Creating Value for the Customer', for Alfa-Laval Thermal