Service Legends
from inspiration to implementation
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Nigel Barlow explores how a deeper understanding of the customer's human needs is necessary to inspire their loyalty. He tackles provocatively and with insight such vital but under-exploited topics as the deeper psychological, creative, and spiritual approaches that are necessary to build a service legend. "This book is simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding 'yes.' This book proves it!" Buy the book at amazon.co.uk
Paperback edition available:
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We are an international consultancy helping organisations become not just good, not just excellent, but legendary for service to their customers. We achieve this by challenging assumptions, breaking mindsets, and transforming attitudes. We provide a truly international service: Over 50 per cent of our recent assignments have been in countries outside the UK, including the USA, Canada, Denmark, Switzerland, Germany, and France. Service Legends is a vehicle for Nigel Barlow’s speaking, consulting, and business writing. Service Legends also manages project teams of specialists - in Branding, Organisational Change, and Innovation, for instance - enabling you to transform both your internal culture and what you offer to clients. "Nigel is an agent provocateur. With wit and humour his telling messages get home." Steve Walker, Human Resources Director, SKF Nigel is a passionate, witty, and dynamic presenter, even fool-hardy enough to favour the after-lunch spot at conferences. "Thank you for a truly wonderful presentation. Nigel managed to turn the traditional after lunch graveyard spot into the highlight of the conference. Delegates were buzzing with excitement and enthusiasm after the presentation and this was reflected in a 91 per cent ‘Excellent’ rating given to Nigel by several hundred attendees." Ian Parsons, Customer Service Management Nigel Barlow has successfully run a highly varied portfolio of consultancy projects, which range from:
If you have a new team or new challenges and need to re-focus on your strategy, business objectives and priorities while improving commitment to winning team behaviour, perhaps it’s time you took your people for an off-site 'Batteries Included' team event, with focus, principles and style. "We‘re not competing on price – we want to differentiate through excellence in service!" How often have you heard this, or said something like it yourself? And yet how many businesses have appreciated that in order to differentiate you need to be different? Service Legends is delighted to offer a way of tackling this issue. Read more: Batteries Included! – Creating Legendary Customer Service In-Company Workshop |
 "Thank you for an excellent presentation at our recent Marketing Conference. It did not surprise me that both your sessions scored over 9/10, encroaching on the boundaries of delight. Both sessions had some thought-provoking ideas; presentations are always the most challenging when they force you to look inwards to yourself, and yours certainly did that." Martin Gisbourne, Marketing Project Manager |
