What we can do for you

Batteries Included! Creating Legendary Service is a "why-to" as well as a "how-to" book, using creativity and imagination to anticipate the customer's unspoken needs. The Batteries in the title are the inspiration, passion, and energy which need recharging to create fabulous service for your customers.

"This book is simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding 'yes.' This book proves it!"
Tom Peters

Buy the book at amazon.co.uk

Paperback edition available:

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What we do

"Nigel is an agent provocateur. With wit and humour his telling messages get home."

Steve Walker, Human Resources Director, SKF

Nigel is a passionate, witty, and dynamic presenter, even fool-hardy enough to favour the after-lunch spot at conferences.

Typical Conferences

"Thank you for a truly wonderful presentation. Nigel managed to turn the traditional after lunch graveyard spot into the highlight of the conference. Delegates were buzzing with excitement and enthusiasm after the presentation and this was reflected in a 91 per cent ‘Excellent’ rating given to Nigel by several hundred attendees."

Ian Parsons, Customer Service Management

Consultancy Projects

Nigel Barlow has successfully run a highly varied portfolio of consultancy projects, which range from:

Helping a newly-functionalised oil company to work more effectively and productively, creating a true sense of partnership between functional silos
Coaching a commuter railway company to become ‘legendary’ for its customer service. Enabling an oil refinery to become more focused and profitable in its business activities

Team Retreats

If you have a new team or new challenges and need to re-focus on your strategy, business objectives and priorities while improving commitment to winning team behaviour, perhaps it’s time you took your people for an off-site 'Batteries Included' team event, with focus, principles and style.

Batteries Included! – Creating Legendary Customer Service In-Company Workshop

"We‘re not competing on price – we want to differentiate through excellence in service!"

How often have you heard this, or said something like it yourself? And yet how many businesses have appreciated that in order to differentiate you need to be different? Service Legends is delighted to offer a way of tackling this issue.

Service Legends

from inspiration to implementation

What we do

Typical Conferences

Consultancy Projects

Team Retreats

Batteries Included! – Creating Legendary Customer Service In-Company Workshop

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