Service Legends
from inspiration to implementation
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Nigel Barlow explores how a deeper understanding of the customer's human needs is necessary to inspire their loyalty. He tackles provocatively and with insight such vital but under-exploited topics as the deeper psychological, creative, and spiritual approaches that are necessary to build a service legend. "This book is simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding 'yes.' This book proves it!" Buy the book at amazon.co.uk
Paperback edition available:
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What we do"Nigel is an agent provocateur. With wit and humour his telling messages get home." Steve Walker, Human Resources Director, SKF Nigel is a passionate, witty, and dynamic presenter, even fool-hardy enough to favour the after-lunch spot at conferences. Typical Conferences"Thank you for a truly wonderful presentation. Nigel managed to turn the traditional after lunch graveyard spot into the highlight of the conference. Delegates were buzzing with excitement and enthusiasm after the presentation and this was reflected in a 91 per cent ‘Excellent’ rating given to Nigel by several hundred attendees." Ian Parsons, Customer Service Management Consultancy ProjectsNigel Barlow has successfully run a highly varied portfolio of consultancy projects, which range from:
Team RetreatsIf you have a new team or new challenges and need to re-focus on your strategy, business objectives and priorities while improving commitment to winning team behaviour, perhaps it’s time you took your people for an off-site 'Batteries Included' team event, with focus, principles and style. Batteries Included! – Creating Legendary Customer Service In-Company Workshop"We‘re not competing on price – we want to differentiate through excellence in service!" How often have you heard this, or said something like it yourself? And yet how many businesses have appreciated that in order to differentiate you need to be different? Service Legends is delighted to offer a way of tackling this issue. Read more: Batteries Included! – Creating Legendary Customer Service In-Company Workshop More Articles...Page 1 of 2 |
 "The conference was certainly one of the very best I have ever attended. I'm sure we can be confident that everyone left the meeting well directed and highly motivated. Thank you for the role you played in 'making it happen' the way it did. The feedback we received from our salesforces on your presentation was excellent." Eddie Owens, Marketing & Sales Director |
