Service Legends

Batteries Included! Creating Legendary Service is a "why-to" as well as a "how-to" book, using creativity and imagination to anticipate the customer's unspoken needs. The Batteries in the title are the inspiration, passion, and energy which need recharging to create fabulous service for your customers.

"This book is simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding 'yes.' This book proves it!"
Tom Peters

Buy the book at amazon.co.uk

Paperback edition available:

"The TeleWest Group was very impressed with Nigel's approach to customer service. He kept everyone moving with him. By far the most successful session of our day."

Mindy Jeffries, Director of Field Marketing
National Marketing Meeting, for Telewest Communications plc