Service Legends

from inspiration to implementation

 

Book cover - hardcover

Nigel Barlow explores how a deeper understanding of the customer's human needs is necessary to inspire their loyalty. He tackles provocatively and with insight such vital but under-exploited topics as the deeper psychological, creative, and spiritual approaches that are necessary to build a service legend.

"This book is simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding 'yes.' This book proves it!"
Tom Peters

Buy the book at amazon.co.uk

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Paperback edition available:

Book cover - paperback

 

Contact Us

# Position Name Phone Fax
1 Founder Nigel Barlow +44 (0)1865 512301 +44 (0)1865 512303
2 Director Janet Hanson +44 (0)1865 512301 +44 (0)1865 512303

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"The conference was certainly one of the very best I have ever attended. I'm sure we can be confident that everyone left the meeting well directed and highly motivated. Thank you for the role you played in 'making it happen' the way it did. The feedback we received from our salesforces on your presentation was excellent."

Eddie Owens, Marketing & Sales Director
Hospital Division Conference, for Janssen-Cilag Ltd