Batteries Included! Creating Legendary Service is a "why-to" as well as a "how-to" book, using creativity and imagination to anticipate the customer's unspoken needs. The Batteries in the title are the inspiration, passion, and energy which need recharging to create fabulous service for your customers.

"This book is simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding 'yes.' This book proves it!"
Tom Peters

Buy the book at amazon.co.uk

Paperback edition available:

"Not only did you entertain, but you have clearly rammed home some important messages. Many thanks for all your efforts."

Paul Holt, Personnel and Public Relations Director
Focus 2001 Management Conference, for BICC Cables