Batteries Included! Creating Legendary Service is a "why-to" as well as a "how-to" book, using creativity and imagination to anticipate the customer's unspoken needs. The Batteries in the title are the inspiration, passion, and energy which need recharging to create fabulous service for your customers.

"This book is simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding 'yes.' This book proves it!"
Tom Peters

Buy the book at amazon.co.uk

Paperback edition available:

"Thank you for an excellent presentation at our recent Marketing Conference. It did not surprise me that both your sessions scored over 9/10, encroaching on the boundaries of delight. Both sessions had some thought-provoking ideas; presentations are always the most challenging when they force you to look inwards to yourself, and yours certainly did that."

Martin Gisbourne, Marketing Project Manager
European Marketing Conference, for Caradon plc