Service Legends
from inspiration to implementation
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Batteries Included! Creating Legendary Service is a "why-to" as well as a "how-to" book, using creativity and imagination to anticipate the customer's unspoken needs. The Batteries in the title are the inspiration, passion, and energy which need recharging to create fabulous service for your customers. "This book is simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding 'yes.' This book proves it!"
Buy the book at amazon.co.uk Paperback edition available:
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We are an international consultancy helping organisations become not just good, not just excellent, but legendary for service to their customers. We achieve this by challenging assumptions, breaking mindsets, and transforming attitudes. We provide a truly international service: Over 50 per cent of our recent assignments have been in countries outside the UK, including the USA, Canada, Denmark, Switzerland, Germany, and France. Service Legends is a vehicle for Nigel Barlow’s speaking, consulting, and business writing. Service Legends also manages project teams of specialists - in Branding, Organisational Change, and Innovation, for instance - enabling you to transform both your internal culture and what you offer to clients. "Nigel is an agent provocateur. With wit and humour his telling messages get home." Steve Walker, Human Resources Director, SKF Nigel is a passionate, witty, and dynamic presenter, even fool-hardy enough to favour the after-lunch spot at conferences. "Thank you for a truly wonderful presentation. Nigel managed to turn the traditional after lunch graveyard spot into the highlight of the conference. Delegates were buzzing with excitement and enthusiasm after the presentation and this was reflected in a 91 per cent ‘Excellent’ rating given to Nigel by several hundred attendees." Ian Parsons, Customer Service Management Nigel Barlow has successfully run a highly varied portfolio of consultancy projects, which range from:
If you have a new team or new challenges and need to re-focus on your strategy, business objectives and priorities while improving commitment to winning team behaviour, perhaps it’s time you took your people for an off-site 'Batteries Included' team event, with focus, principles and style. "We‘re not competing on price – we want to differentiate through excellence in service!" How often have you heard this, or said something like it yourself? And yet how many businesses have appreciated that in order to differentiate you need to be different? Service Legends is delighted to offer a way of tackling this issue. Read more: Batteries Included! – Creating Legendary Customer Service In-Company Workshop |
 "Thanks for your good efforts in running the Senior Executive session in the USA. All felt this was a rousing success. This is largely due to your excellent leadership skills and outstanding preparation." Sigge Haraldsson, Chief Executive |
