Service Legends
from inspiration to implementation
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Nigel Barlow explores how a deeper understanding of the customer's human needs is necessary to inspire their loyalty. He tackles provocatively and with insight such vital but under-exploited topics as the deeper psychological, creative, and spiritual approaches that are necessary to build a service legend. "This book is simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding 'yes.' This book proves it!" Buy the book at amazon.co.uk
Paperback edition available:
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"A lively and enthusiastic presentation, encouraging participation and easily revitalising our ‘after lunch’ audience. Nigel is a focused yet relaxed speaker, confident of his subject matter. We would be happy to use his talent again." Brian King, Franchise Director |
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