Service Legends
from inspiration to implementation
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Batteries Included! Creating Legendary Service is a "why-to" as well as a "how-to" book, using creativity and imagination to anticipate the customer's unspoken needs. The Batteries in the title are the inspiration, passion, and energy which need recharging to create fabulous service for your customers. "This book is simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding 'yes.' This book proves it!"
Buy the book at amazon.co.uk Paperback edition available:
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"Nigel added so much to our conference that we invited him back! He worked well with us beforehand in order to understand our company and our industry - the credibility this gave him, coupled with his wit and ability to involve his audience has made him one of the most effective speakers we have used." David Garrett, General Manager, Customer Service, AXA Sun Life |
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