Service Legends
from inspiration to implementation
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Re-Think (Noun, verb)1. To discover different, better, or new ways of approaching familiar problems and situations Ref. Barlow’s Creative Dictionary, Oxford, 2006. This practical and accessible book has 20 major Re-thinks and scores of tips, experiences, and activities that can be instantly applied to your unique situation: individual, family, team, or organization. To order Re-Think, contact Nigel
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"Nigel's presentation to our top 100 European executives was a contribution of wit and very relevant business observations, thus reinforcing the key message of our meeting. It was a good way of ending the first day lightheartedly in style, but authoritatively in content. Definitely preferable to after dinner speakers." Colin Brown, Group Director "Nigel added so much to our conference that we invited him back! He worked well with us beforehand in order to understand our company and our industry - the credibility this gave him, coupled with his wit and ability to involve his audience has made him one of the most effective speakers we have used." David Garrett, General Manager, Customer Service, AXA Sun Life "Thank you for an excellent presentation at our recent Marketing Conference. It did not surprise me that both your sessions scored over 9/10, encroaching on the boundaries of delight. Both sessions had some thought-provoking ideas; presentations are always the most challenging when they force you to look inwards to yourself, and yours certainly did that." Martin Gisbourne, Marketing Project Manager "Thanks for your good efforts in running the Senior Executive session in the USA. All felt this was a rousing success. This is largely due to your excellent leadership skills and outstanding preparation." Sigge Haraldsson, Chief Executive "Not only did you entertain, but you have clearly rammed home some important messages. Many thanks for all your efforts." Paul Holt, Personnel and Public Relations Director "The TeleWest Group was very impressed with Nigel's approach to customer service. He kept everyone moving with him. By far the most successful session of our day." Mindy Jeffries, Director of Field Marketing "A lively and enthusiastic presentation, encouraging participation and easily revitalising our ‘after lunch’ audience. Nigel is a focused yet relaxed speaker, confident of his subject matter. We would be happy to use his talent again." Brian King, Franchise Director "The conference was certainly one of the very best I have ever attended. I'm sure we can be confident that everyone left the meeting well directed and highly motivated. Thank you for the role you played in 'making it happen' the way it did. The feedback we received from our salesforces on your presentation was excellent." Eddie Owens, Marketing & Sales Director |
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