Service Legends

from inspiration to implementation

 

Re-Think: How to Think Differently

Book cover showing a man having a bath in a field under open sky

Nigel Barlow's new book on everyday creativity that can be applied equally to personal or business life, to find a better or different answer to familiar problems. It is accompanied by new conference presentations and creative team sessions.

Re-Think (Noun, verb)

  1. To discover different, better, or new ways of approaching familiar problems and situations
  2. To develop a range of methods of achieving this
  3. To have the courage to put these ideas into practice

Ref. Barlow’s Creative Dictionary, Oxford, 2006.

Yes-But (Noun, verb)

  1. To evaluate and judge an idea even before you’ve fully heard it
  2. An attitude that’s adverse to fresh thinking
  3. Having the mindset of a critic rather than a creator

Ref. Barlow’s Creative Dictionary, Oxford, 2006

Nigel Barlow's new book on everyday creativity that can be applied equally to personal or business life, to find a better or different answer to familiar problems. It is accompanied by new conference presentations and creative team sessions.

To order Re-Think, contact Nigel email button, This e-mail address is being protected from spambots. You need JavaScript enabled to view it or buy Re-Think from amazon.co.uk.

Purchase

Batteries Included! Creating Legendary Service: Readers' Comments

"Nigel Barlow's book is simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding 'yes.' This book proves it! Incidentally, heed Barlow's words: 'Legendary' service is a far cry from even 'excellent' service!"

Tom Peters

"After ten years studying best practice, what a joy to find a book that exposes customer service as it really should be, with wonderful vignettes from real organisations to help us appreciate what can be done. A 'must read' for all SOCAP members.'

Tony Mosely, Executive Director
SOCAP (Society of Consumer Affairs Professionals)

"This is one of the most thought-provoking and stimulating books I've read on customer service in a long while. Not only is it an incredibly good read, but it does offer some profound and new insights into that elusive subject - how to create legendary service. I know at least one thousand companies which could benefit from the lessons in this book."

David Freemantle
author 'What Customers Like About You'

Read more... Link  

"The TeleWest Group was very impressed with Nigel's approach to customer service. He kept everyone moving with him. By far the most successful session of our day."

Mindy Jeffries, Director of Field Marketing
National Marketing Meeting, for Telewest Communications plc