SERVICE LEGENDS: FROM INSPIRATION TO IMPLEMENTATION

Typical conferences

Typical conferences Team retreats Consultancy projects

"Thank you for a truly wonderful presentation. Nigel managed to turn the traditional after lunch graveyard spot into the highlight of the conference. Delegates were buzzing with excitement and enthusiasm after the presentation and this was reflected in a 91 per cent ‘Excellent’ rating given to Nigel by several hundred attendees."

Ian Parsons, Customer Service Management

Examples of Typical Nigel Barlow Events:

Innovation and the Customer
Ericsson Software Technology, Sweden
800 delegates
Inventing the Future
Countrywide Insurance
650 delegates
Beyond Customer Satisfaction
Barclays Cross-Border Services
80 top managers
Developing World Class Service
Norwich Union
65 managers
People, people, people!
AGA, Sweden*
70 top managers
Getting the Best out of Both Cultures
Mobil/BP Lubricants joint venture*
130 top managers
Breaking Down Barriers in Thinking
KPMG NorthWest
120 partners and managers
Shaping the Future
BT Telemarketing
80 managers
Creating Legendary Service
Customers International Conference, USA

Creative Approaches to Change
Union Bancaire Privé, Switzerland

* With Ian Taylor. Contact The Deva Partnership Ltd for information on the strategic implementation of change

250 delegates


115 top managers

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Service Legends Ltd
107 Plater Drive
Oxford Waterside
Oxford OX2 6QU, England
Tel: +44 (0)1865 512301
Fax: +44 (0)1865 512303
nigelbarlow@servicelegends.com
http://www.servicelegends.com

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This page created: 1 April, 2000.
Last updated: 9 April, 2008

All materials © Nigel Barlow, Service Legends 2000-2008

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