Nigel Barlow Video Clips
 Nigel Barlow delivers some key ideas in short 4-6 minute video clips.
View the video clips online now (N.B. Free to download Flash plugin required).
Alternatively, if you would like to have a copy of these clips on DVD, please contact Nigel or Janet.
 Re-Think: How to Think Differently
Nigel Barlow's new book on everyday creativity that can be applied equally to personal or business life, to find a better or different answer to familiar problems. It is accompanied by new conference presentations and creative team sessions.
You can order Re-Think now. Contact Nigel at nigel@nigelbarlow.com. Or if you prefer, buy Re-Think from amazon.co.uk
Batteries Included! – Creating Legendary Customer Service In-Company Workshop
"We‘re not competing on price – we want to differentiate through excellence in service!"
How often have you heard this, or said something like it yourself? And yet how many businesses have appreciated that in order to differentiate you need to be different?
Service Legends is delighted to offer a way of tackling this issue.
The Batteries Included! – Creating Legendary Customer Service programme based on the groundbreaking ideas in Nigel’s book of the same title. This is a powerful change process centred around a highly tailored workshop. It’s designed to focus your people’s creativity on the customer in a way that ensures you’re not playing catch-up, but are creating your own unique service legend. Differentiating by choosing to be different.
Batteries Included! is a powerful change process centred around a unique and highly interactive in-company workshop. Differentiate by daring to be different! is the central message of this two-day event. It will:
- Develop greater passion for the customer
- Unleash your people’s creativity
- Create memorable customer experiences
- Help you to make your brand famous for Service
- Get your customers to do your marketing for you!
Batteries Included! is customised for you using the principle that ‘real is best’ – your real customer comments, issues, and data are woven into the workshop. You are the case study, yours is the authentic service legend we help to build. Ideally we partner you in delivery, creating a vehicle for your service vision to come alive in a highly receptive environment.
Innovative work materials and a cocktail of techniques such as creative story-telling, perception shifting and theatre touches the hearts and minds of your team to transform the quality of service they give.
Key Topics
- Why Customer Satisfaction is Yesterday’s Idea
Only ‘service legends’ stand out from the crowd
- Customer Needs in the New Millennium
Why customers still need human touch in a high tech/dot.com/CRM world
- Change the Box!
And dare to be different
- Develop Beginner’s Mind
To see your customers anew
- Learning from the Future
Creating your own destiny
- The Power of Attention
Making your customers feel really cared for
- How to Create Service Players...
And root out the walking dead, cynics, and spectators
- What If? Why Not?
Thinking creatively about your customers
- The Human and Spiritual Laws of Service
Finding your service heart
Contact Nigel Barlow or Jane Millar on +44 1865 512301 (or email nigelbarlow@servicelegends.com) to discuss how Batteries Included! can be tailored for your business.
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