Batteries Included!
Creating Legendary Service
Customer satisfaction is dead!
Long live Legendary Service!
What the book is about:
- New millennium, new needs
The six I's of legendary service
- Learning from the future
Create your own destiny
- Change the box!
Dare to be different
- Develop beginner's mind
To see your customers anew
- The power of attention
Making your customers feel really cared for
- How to create service 'players'
And root out the walking dead, cynics, and spectators
- The human and spiritual laws of service
Batteries Included! Creating Legendary Service is a "why-to" as well as a "how-to" book, using creativity and imagination to anticipate the customer's unspoken needs. The Batteries in the title are the inspiration, passion, and energy which need recharging to create fabulous service for your customers.
Nigel Barlow explores how a deeper understanding of the customer's human needs is necessary to inspire their loyalty. He tackles provocatively and with insight such vital but under-exploited topics as the deeper psychological, creative, and spiritual approaches that are necessary to build a service legend.
|
Buy the book at amazon.co.uk
Tom Peters writes:
"This book is simply brilliant! Is there anything left to say about superior customer service? The answer is obviously a resounding 'yes.' This book proves it!"
Paperback now available
|
